Privacy Policy

1. Who we are

Brutex Bollards Ltd ("we", "us", "our") provides professional driveway bollard installation services across Essex, Suffolk and London. Our contact email is info@brutexbollards.com.

2. What data we collect

When you use our contact form, we collect:

• Your name
• Email address (optional)
• Phone number
• Postcode (optional)
• Details about your enquiry (bollard type, quantity, message)

If you book a free site survey

• Your name, email address and phone number
• The full address of the property, including postcode, so we can attend
• Which bollard you are interested in and how many
• Your preferred and backup dates, and the time of day that suits you
• Optional site details: driveway surface, whether there is a power supply nearby, the gradient, and the distance from the house
• Optionally, how you heard about us, and any notes you add

If you place an order or we invoice you

• Your name, email address, phone number and delivery address
• Your order or invoice history and the amounts involved
• Your IP address, which we keep on orders as evidence in the event of a payment dispute

We never see or store your card details. Payments are handled entirely by Stripe on their own secure pages, and card information does not reach our servers at any point.

We also collect anonymous usage data through Google Analytics if you consent to analytics cookies.

2a. Our lawful basis for using your data

Under UK GDPR we must have a lawful basis for each use of your data:

• Answering an enquiry, arranging a site survey, quoting and carrying out work - because you have asked us to take these steps before entering into a contract, or to perform one (Article 6(1)(b)).
• Keeping accounting and tax records, such as paid orders and invoices - because the law requires it (Article 6(1)(c)).
• Fraud prevention and dispute evidence on orders, including the IP address - our legitimate interests as a card-not-present merchant (Article 6(1)(f)).
• Analytics and marketing cookies, and marketing emails - only with your consent, which you can withdraw at any time (Article 6(1)(a)).

Booking a site survey does not require your consent as a separate step, because the processing is necessary to do the thing you have asked for. Marketing is different and is always a separate, optional tick box.

3. How we use your data

We use your personal data to:

• Respond to your enquiry and provide a quote
• Arrange and carry out bollard installation
• Contact you about your enquiry via phone, email or WhatsApp

We do not use your data for marketing unless you explicitly opt in.

4. How we share your data

We do not sell your personal data. We may share your data with:

• Stripe (Stripe Payments Europe, Ltd) to take payment and to issue invoices. Stripe hosts the payment and invoice pages and sends the invoice email. See their privacy policy.
• Our web developer (Coded Vision Design) for technical support of this website
• Our installation engineers, where we are attending your property
• Google Analytics (anonymised, if you consent to analytics cookies)

Stripe and Google may process data outside the UK. Where they do, the transfer is covered by the UK adequacy regulations or by standard contractual clauses with the UK Addendum.

5. Cookies

We use essential cookies to keep the site functioning and optional analytics cookies (Google Analytics) to understand how visitors use our site. You can manage your cookie preferences using the banner shown when you first visit, or by clearing your browser cookies.

6. How we protect your data

Your data is transmitted over HTTPS encryption. Our forms include CSRF protection, rate limiting and input validation.

Enquiries sent through our contact form are delivered to our email inbox. Orders placed through our online shop are stored in our database so that we can fulfil and support them, along with your name, contact details and delivery address.

We never see or store your card details. Payments are handled entirely by Stripe on their own secure pages, and card information does not reach our servers at any point.

Access to our admin area is restricted to named accounts, protected by Google sign-in and checked against an approved list on every request.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing, or ask us to restrict it
• Ask us to transfer your data to another provider (data portability)
• Withdraw consent for analytics cookies at any time, using the Cookie preferences link at the foot of any page

To exercise any of these rights, email us at info@brutexbollards.com. We will respond within one calendar month.

Please note that where we hold records for accounting or tax purposes, such as a paid order or an invoice, we are required by law to keep them for six years and cannot delete them before then. We will restrict them from any other use on request.

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

8. Data retention

We keep your data only as long as we need it:

If you ask us to delete a booking that already has an invoice, we erase your personal details from the booking and keep only the invoice, because we are legally required to retain accounting records.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes.