Privacy Policy

1. Who we are

Brutex Bollards Ltd ("we", "us", "our") provides professional driveway bollard installation services across Essex, Suffolk and London. Our contact email is info@safeguardbollards.co.uk.

2. What data we collect

When you use our contact form, we collect:

• Your name
• Email address (optional)
• Phone number
• Postcode (optional)
• Details about your enquiry (bollard type, quantity, message)

We also collect anonymous usage data through Google Analytics if you consent to analytics cookies.

3. How we use your data

We use your personal data to:

• Respond to your enquiry and provide a quote
• Arrange and carry out bollard installation
• Contact you about your enquiry via phone, email or WhatsApp

We do not use your data for marketing unless you explicitly opt in.

4. How we share your data

We do not sell your personal data. We may share your data with:

• Our web developer (Coded Vision Design) for technical support of the enquiry system
• Google Analytics (anonymised, if you consent to analytics cookies)

5. Cookies

We use essential cookies to keep the site functioning and optional analytics cookies (Google Analytics) to understand how visitors use our site. You can manage your cookie preferences using the banner shown when you first visit, or by clearing your browser cookies.

6. How we protect your data

Your data is transmitted over HTTPS encryption. Our contact form includes CSRF protection, rate limiting and input validation. We do not store form submissions in a database; they are sent directly to our email.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for analytics cookies at any time

To exercise any of these rights, email us at info@safeguardbollards.co.uk.

8. Data retention

We retain enquiry emails for up to 12 months after your last contact with us. Analytics data is retained for 14 months (Google Analytics default with anonymised IP).

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes.